TrueFix Las Vegas Privacy Policy

This policy explains what personal information TrueFix Las Vegas (“we,” “us”) gathers through lvtruefix.com and our booking process, why we gather it, and the choices you have. It applies to visitors and customers in the Las Vegas Valley and anyone else who uses the site.

1. What We Collect

Depending on how you interact with us, we may receive:

• Contact details you type into a form, such as your name, phone number and email address
• The address and ZIP code where the appliance is located
• Details about the appliance: its type, brand, model and the problem you are seeing
• Your preferred visit date and time window
• Technical data collected automatically, such as browser type, device, IP address and pages viewed

2. Why We Use It

• To book, confirm and carry out your repair visit
• To reach you about your request, including scheduling changes and follow-up questions
• To send reminders and arrival updates you have agreed to receive
• To honor warranty claims on work we performed
• To understand how the site is used so we can make it work better

We do not sell your personal information, and we do not hand it to other companies for their own marketing.

3. Cookies and Site Analytics

We use Google Analytics to see, in aggregate, which pages people visit and how they move through the site. It relies on cookies and similar technologies. You can block or delete cookies in your browser settings, or install the Google Analytics opt-out add-on.

4. Service Providers

A limited set of vendors help us run the business, for example by hosting the website, delivering email notifications about new bookings, and providing analytics. They receive only what they need to perform that task and are expected to protect it. Each operates under its own privacy policy.

5. How Long We Keep It and How We Protect It

Forms on this site are submitted over encrypted HTTPS connections. We keep service records for as long as we need them to serve you, support warranty work and meet legal or accounting obligations, then delete or anonymize them. No method of transmission or storage is perfectly secure, but we take reasonable steps to guard against loss and unauthorized access.

6. Your Choices and Rights

You may ask us to:

• Tell you what personal information we hold about you
• Fix information that is wrong or out of date
• Delete your information, unless we must keep it for a legal reason
• Stop sending you marketing or promotional messages

Nevada law gives residents the right to direct a website operator not to sell certain covered information. We do not sell it, but you can still send that request; see Do Not Sell My Personal Information. Residents of some other states have additional rights, described on Your Privacy Rights.

7. Text Messages

If you give us a mobile number and agree to receive texts, TrueFix Las Vegas may send:

• Confirmations and reminders for scheduled visits
• Notice that a technician is on the way, with an estimated arrival
• Links to view or pay an invoice
• Answers to questions you sent us

How many messages you get depends on your service activity. Your carrier's message and data rates may apply. Mobile numbers and texting consent are never shared with third parties for marketing, and agreeing to texts is not required to buy anything from us.

Reply STOP to any message to opt out, or HELP for assistance. Full program details are in our SMS Terms.

8. Children

This site is meant for adults arranging appliance service. We do not knowingly collect information from children under 13.

9. Updates to This Policy

When we change this policy, we will post the new version here and revise the “Last updated” date. Using the site or our services after an update means the revised policy applies.

10. Contact Us

Questions about this policy, or a privacy request, can be sent to: