Terms of Service

1. Agreement

These terms govern your use of lvtruefix.com and any repair service you schedule with TrueFix Las Vegas (“we,” “us”). Booking a visit, or letting a technician begin work, means you accept them. We repair residential and commercial appliances in the Las Vegas Valley.

2. Scheduling and Visits

• Arrival windows are estimates. Traffic, parts pickups and earlier jobs can shift them, and we will keep you informed when that happens.
• Same-day appointments are offered when the schedule allows, but are never guaranteed.
• Someone aged 18 or older must be on site and able to give the technician access to the appliance.
• For rentals, condos and HOA communities, you are responsible for arranging any gate, building or landlord access we need.
• If you need to reschedule or cancel, please tell us as early as you can so the time can go to another customer.

3. Diagnosis, Pricing and Payment

• Every repair starts with an on-site diagnosis.
• After diagnosing, the technician gives you one price covering parts and labor. No repair work begins until you approve it.
• Any cost figures shown on this website are general guidance, not quotes. Your price depends on what the diagnosis finds.
• If you decline the repair, no repair work is performed.
• Payment is due when the work is finished, unless we agree otherwise in writing.

4. Parts

We install manufacturer-specified parts by default. If a part has to be ordered, we will tell you the expected wait. Back-ordered or discontinued parts can lengthen a repair, and some appliances turn out not to be repairable at a reasonable cost. We will explain your options if that happens.

5. Warranty

• Repairs we complete carry a 90-day parts and 30-day labor warranty, starting on the date of the repair.
• The warranty covers the repair we performed. It does not cover different or unrelated failures in the same appliance.
• It does not apply if someone else works on the repaired component afterward, or if the damage comes from misuse, power surges, flooding, pests or similar outside causes.
• To make a claim, contact us within the warranty period (90 days for parts, 30 days for labor) and we will arrange a return visit.

6. Limits on Liability

To the extent the law allows, our liability for any job is limited to the amount you paid for that job. We are not responsible for:

• Wear, corrosion, scale buildup or damage that existed before our visit
• Spoiled food, medicine or other contents lost while an appliance was not working
• Indirect, incidental or consequential losses
• Appliances we have advised are not worth repairing

7. Website Use

Content on this site, including repair tips and troubleshooting guides, is general information. It is not a substitute for an in-person diagnosis. Always unplug an appliance, and shut off its gas or water supply, before inspecting it.

8. Service Area

We cover 15 ZIP codes in the south and southwest Las Vegas Valley in Clark County: Enterprise and the southwest (including Sloan), Spring Valley, Paradise (89119) and southern Henderson (89044 and 89052). See our service areas for details.

9. Governing Law

These terms are governed by the laws of the State of Nevada, without regard to conflict-of-law rules. Any dispute arising from them or from our services will be heard in the state or federal courts located in Clark County, Nevada.

10. Changes

We may revise these terms. The version posted here, with its “Last updated” date, applies to services booked after that date.

11. Contact